epoch game Privacy Policy

When you create an account on epoch game, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required under Philippine regulations to confirm that you are of legal age to participate in online gaming and to comply with anti-money laundering obligations set by relevant Philippine authorities. We take care to collect only the minimum data necessary to fulfil these legal and operational requirements, and we do not request sensitive personal information beyond what is strictly needed. All registration data is transmitted over encrypted connections and stored in secured servers that comply with applicable data protection standards. If you choose to update your profile at any time, the revised information replaces the previous record and is subject to the same protections described in this policy.

When you use the platform — browsing games, placing bets, or making transactions — we automatically collect certain technical data. This includes your IP address, device type, operating system, browser version, session timestamps, and pages visited during your session. This data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players accessing the site on mobile and desktop devices. We use this technical data in aggregate and anonymised form wherever possible to analyse usage trends without identifying individual users. Automatic data collection is a standard practice across regulated online gaming platforms and is necessary for us to meet our security and compliance obligations under Philippine law.

Financial data is collected when you make deposits or request withdrawals. This includes your chosen payment method, transaction reference numbers, and transaction amounts in Philippine pesos (PHP). We do not store full card numbers or full GCash and Maya credentials on our servers — payment processing is handled by certified third-party payment gateways that maintain their own security certifications and compliance standards. We only retain the transaction records necessary for accounting, dispute resolution, and regulatory reporting as required by Philippine financial authorities. All financial records are kept for the minimum period required by law and are then securely deleted or anonymised in accordance with our data retention schedule.

If you contact our support team, we may retain records of that communication — including the channel used, the content of your message, and the resolution provided — to improve our service quality and to refer back to in case of follow-up queries. Support records are stored securely and are accessible only to authorised staff members who need them to resolve your issue or to fulfil a legal obligation. We do not use support communications for marketing purposes without your explicit consent, and we do not share the content of your support interactions with third parties except where required by law. You may request a copy of your support history at any time by contacting our team through the details provided in the footer of this page.

The primary purpose of collecting your personal data is to operate and maintain your account on the epoch game platform. This includes processing your registrations and logins, verifying your identity, processing deposits and withdrawals in Philippine pesos, and ensuring that your account activity complies with our Terms and Conditions. Without this data, we would not be able to provide you with a safe, functional, and legally compliant gaming experience tailored to Filipino players. We process your data on the legal bases of contractual necessity, legal obligation, and — where applicable — your freely given consent. Each processing activity is documented internally and reviewed periodically to ensure it remains proportionate and lawful.

We use technical and behavioural data to monitor platform security and prevent fraud. Our systems analyse login patterns, transaction behaviour, and device fingerprints to identify accounts that may be compromised or engaged in prohibited activity such as multi-accounting, bonus abuse, or money laundering. When our systems flag an account, our compliance team reviews the case manually before any action is taken, ensuring that legitimate players are not unfairly suspended or restricted. Security monitoring is a continuous process and is essential to protecting all users on the platform, not just those whose accounts are flagged. We invest in regular security audits and staff training to keep our fraud detection capabilities current with evolving threats.

We may use your contact details to send you important account-related communications — such as deposit confirmations, withdrawal updates, identity verification requests, and security alerts. These communications are not optional, as they are necessary for the safe operation of your account and cannot be disabled without closing your account entirely. If you have opted in to promotional communications, we may also send you updates about new games, platform features, or special offers relevant to Filipino players; you can opt out of these at any time through your account settings or by contacting support directly. We do not send unsolicited bulk messages and we do not share your contact details with third-party marketers. All marketing communications include a clear and functional unsubscribe mechanism.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Data may be shared with regulated service providers — such as payment processors, identity verification services, and cloud infrastructure providers — strictly to the extent necessary for them to perform services on our behalf and under our instruction. All such providers are contractually required to handle your data in accordance with applicable Philippine privacy law and are prohibited from using your data for any purpose other than the specific service they provide to us. We conduct due diligence on all third-party providers before engaging them and review those relationships regularly to ensure ongoing compliance. If a provider relationship ends, we require the provider to return or securely destroy any personal data they hold on our behalf.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used — which is the purpose of this Privacy Policy. You also have the right to access the personal data we hold about you, to request corrections if any information is inaccurate or outdated, and to request the deletion of your data in circumstances where we no longer have a lawful basis to retain it. To exercise any of these rights, you may contact our support team using the details provided in the footer of this page, and we will respond within the timeframes required by applicable Philippine law. We will ask you to verify your identity before processing any data rights request to protect your account from unauthorised access. There is no fee for submitting a data rights request, and we will not discriminate against you for exercising your rights.

You have the right to object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason. If you previously opted in to receive promotional emails or SMS messages from epoch game, you can withdraw that consent through your account settings or by contacting support directly. Withdrawing consent for marketing communications will not affect the lawfulness of processing that occurred before the withdrawal, and it will not affect the processing of data that is necessary for the operation of your account or for compliance with legal obligations. We will action all marketing opt-out requests within five business days and will confirm the change to you by email. If you continue to receive marketing messages after opting out, please contact us immediately so we can investigate and resolve the issue.

If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act. We encourage you to contact us first so that we can attempt to resolve the matter directly, promptly, and without the need for formal regulatory intervention. Our team takes all data privacy concerns seriously and will acknowledge your complaint within two business days of receipt. We will provide a substantive response within the timeframe required by the NPC's rules and will keep you informed of progress throughout the process. If we are unable to resolve your complaint to your satisfaction, we will provide you with information on how to escalate the matter to the NPC.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine financial and gaming regulations, which may mandate retention of certain records for up to five years after account closure. When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you have questions about specific retention periods for particular categories of data, or if you wish to understand more about how your information is handled at any stage of its lifecycle, please visit our FAQ page or reach out to our support team directly. We review our data retention schedules at least annually to ensure they remain aligned with current legal requirements and best practices. Your trust is important to us, and we are committed to handling your personal data with the care and transparency it deserves.